How to set up a Remote Assistance call


  • Click Start, and then click Help and Support.
  • Click "Invite a friend to connect to your computer with Remote Assistance."
  • Click "Invite someone to help you."
  • Two choices appear. Use the lower box, titled "or use e-mail". Enter in the box under "Type an e-mail address:"
  • Click on the green button marked "Invite this person"
  • A message box appears. Leave it blank and click the "Continue" button in the lower right corner. (You may need to scroll down.)
  • Two sections appear. The first is titled "Set the invitation to expire" and the second is "Require the recipient to use a password".
  • Using the drop-down menu, change the expiry time from 01 hours to 6 hours.
  • Click the green tick in the checkbox to the left of "Require the recipient to use a password". The tick should be removed.
  • Click the "Send Invitation" button in the lower right.

You need to be in attendance when I first call in, to authorize me.
After that, I can work on and off for six hours to make sure that all is working correctly.